Embedded Files
Free Staff & Budget analysis upon request - Contact Us
Optimize Your Workforce, Maximize Your Potential
The Analyst Group is a collection of workforce management specialists offering comprehensive services to help your organization maximize its performance and customer experience at the lowest cost. We provide a broad range of services and solutions, including:
Workforce Management: We offer accurate forecasting, optimized scheduling, comprehensive reporting, and timely planning to our clients. We also offer continual guidance on new hire classes, cross-training, shift bids/staffing optimization, creative scheduling, seasonal planning, and much more.
Real-Time Analysis: We offer real-time monitoring services, attendance line support, agent behavior management, and intraday performance management. We centralize our team to provide our clients with the most reliable and consistent standards throughout all hours of operation.
Consultation: We offer end-to-end consultation services. We will review your organization and current processes and give our recommendations. We will set up and configure your WFM system in a timely and effective manner to ensure you are maximizing your potential.
Advanced Reporting: We provide comprehensive reporting that gives you insights into your workforce performance, including key metrics such as service level, occupancy, adherence, and more. Our reporting can be customized to meet your specific needs and can be delivered in a variety of formats, including dashboards, scorecards, and ad-hoc reports.
Strategic Planning: We can help your organization define the best strategy for increasing optimization and profits, using Artificial and Actual Intelligence.
Our team of experts has years of experience providing clients with the tools and support they need to achieve optimal efficiency and productivity. Contact us today to find out how we can help you forecast your success.
"Choosing The Analyst Group was the single best decision I've made in my career. They've completely revolutionized our workforce management, leading to unprecedented levels of efficiency and employee morale. I can't thank them enough!"
- Robert K., VP of Customer Experience, Golden Gate Enterprises
"Working with The Analyst Group has been an absolute dream. Their team is comprised of the brightest minds in the industry, and their passion for workforce management is contagious. They've inspired us to think differently about how we manage our people, and the results have been nothing short of transformative."
- James S., President, Diamond Peak Solutions
"The Analyst Group is more than just a vendor, they're a true partner. Their dedication to our success is unparalleled. They've gone above and beyond to help us achieve our goals, and I'm confident that our partnership will continue to flourish for years to come."
- Maria G., Director of Human Resources, Silver Star Hotels
Report abuse